1. Policy Overview
At kshekh.com, client satisfaction and transparent delivery are top priorities. Because our work involves custom professional digital services, bespoke development hours, and productised website packages, our refund and cancellation policy is structured to balance fairness, transparency, and accountability for both parties.
2. Productised Packages
For standard productised packages (including Quick Fix, Website Improvement, and Premium Solution), the following cancellation and refund criteria apply:
- Full Refund Window (Within 48 Hours): If you purchase a productised package and wish to cancel before the project kick-off or milestone planning has begun, a full refund may be requested within 48 hours of purchase.
- Prorated Refunds: Once project research, design drafting, or development work has commenced, refunds are evaluated on a prorated basis corresponding to completed project stages and logged deliverable hours.
- Completed Deliverables: Deliverables that have already been reviewed, signed off, or deployed to production are non-refundable.
3. Custom Web Application Projects
For custom web application and bespoke enterprise projects:
- Contract Milestones: Payment schedules, deposits, and milestone approvals are governed strictly by the dedicated project contract and deliverable sign-offs.
- Stage Approvals: Each completed sprint or phase requires written milestone sign-off prior to transitioning to subsequent development stages.
4. How to Request a Refund
To initiate a review or discuss any concerns regarding your order, please follow the straightforward steps outlined below:
- Prepare Order Details: Gather your invoice reference number, date of purchase, and the specific reasons for your cancellation or refund request.
- Submit Your Request: Contact us through our contact form or email directly at kshekh@kshekh.com with the subject line “Refund Request – [Order Reference]”.
- Evaluation & Resolution: We will acknowledge your request within 1 business day, review work completed against the agreed scope, and provide a clear, transparent resolution.
5. Support & Dispute Resolution
Before requesting a cancellation, we encourage clients to discuss any deliverable adjustments with us. We are committed to refining and aligning solutions to meet your business objectives. Reach out at kshekh@kshekh.com for direct developer assistance.